help
get help with app issues, account access, account deletion, and reports.
never send your vault password, passkey secrets, seed, private keys, or other recovery material.
support
email support with a description of the problem. for app issues, include your device, app version, and the steps that caused it. share only the information needed for your request.
support cannot unlock your vault, recover lost private keys, read an unreported private conversation, or reverse a completed payment.
delete your account
choose delete account in veyl. before deletion, move your funds or keep your own wallet recovery material. deleting your account can permanently prevent access to your funds.
if you cannot access your account or the deletion control fails, contact support with your veyl username and explain the problem.
account deletion and data retentionreport abuse
use the in-app report control when available. it includes the source identifiers and evidence you select so support can locate the reported content.
you can also email support with the relevant veyl usernames, what happened, and the evidence you choose to share. reports and support requests may contain readable information.
removal requests and support terms